With Regards: Archives ~
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With Regards: Archives ~ |
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Most people want to do a good job, but they need help and encouragement. They also have to know what they are doing incorrectly and how to do it correctly. The essence of coaching is intense observation, effective communication and inspiring leadership.
Many of the things said by these individuals, were said to get the listener's attention so that coaching could begin.
Actually, the best way to get their attention is not to have lost it in the first place. Sometimes we think
that we have no time It is very important to win the confidence of our staff members. We must be able to show our associates that we are genuinely concerned about helping them become more effective on the job. The part of a manager or supervisor's job that requires the close observation of staff and the coaching of them in ways to improve, may well be the most important part. This does not mean looking over their shoulder at all times, it means just what is said - being observant. Don’t just think of coaching in terms of sport, think of it in terms of job. Coaching is an extension of job
training, it should focus on accomplishments, job duties, and factual observations. Coaching is a process of providing
positive and redirective feedback to an associate. The purpose of coaching is to individually reinforce the knowledge,
skills, and job Coaching is characteristic of the involved, effective manager or supervisor. Coaching is a natural behavior for the individual who looks for an employee doing something right so he/she can reinforce the behavior. The good coach teaches and reteaches the correct procedures. These manager/coaches demonstrate personal mastery of skills, and recognize the mastery of experienced associates whom they can call upon to be role models or demonstrators. Final Thought People often use the terms coach and mentor as if they were the same thing. Even the Dictionary indicates Coach - Tutor - Mentor as being interchangeable. The Coaches that I have had taught me to perform skills at a level higher than my own expectations, the Tutors I have had helped me to learn beyond limitations I had placed on myself, however, the Mentors I have had were special friends who took me under their wings and guided me into becoming a whole person. Yes, they taught me skills, and helped me learn, but beyond that they gave me lots of P’s. Purpose, Passion, Pride, Principles, Panache, Patience, Perseverance, and Passage PS: The gentleman quoted at the beginning just happened to be my POP and my first Mentor.
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Jerry Sikes, RRP / CHA, is President of Professional Resort Operators, Inc., Scottsdale, Arizona. He has 35 years in the Hospitality Industry / 25 years in Timesharing, and is the current Co-Chairman of ARDA Arizona as well as Chairman of the Arizona Timeshare Management Association. Jerry is a frequent guest speaker regionally and nationally on all aspects of Timeshare Management and a frequent contributor of articles for industry publications. Email: boyjerry@cox.net Phone 480-947-3300 Fax 480-947-6853 Web site: http://www.protimeshare.com |
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The list
of legendary sport coaches is endless. Vince Lombardi, George Halas, Knute Rockne, John Robinson, Bear Bryant,
Woody Hayes, Leo Durocher, Casey Stengel, Connie Mack, Sparky Anderson, Joe McCarthy, John McGraw, John Wooden,
Adolph Rupp, Frank McGuire, Red Auerbach, Dean Smith, and "Red" Holzman just to name a few. Many of these
individuals have achieved renown for some of the things they said as well as their coaching achievements.
My Pop once
told me this story about John J. Smith and a mule he had. It seemed that John J. sold the mule to a farmer from
another town and when the farmer attempted to get the mule to pull a plow, the mule would balk. No matter what
the farmer did, the mule would just snort and do nothing. The farmer went back to John J. and complained that he
had been hoodwinked into buying what was supposed to be a good mule however, the mule was worthless. John J. told
the farmer that he would come by the next day, to get the mule and return the farmer's money. The very next day
John J. went by to get the mule and when he attempted to get the mule started toward home, the mule balked. John
J. looked around an saw a length of 2x4 lying over by the barn. John J. went over and picked up the 2x4, walked
around in front of the mule and, to the farmers amazement, whacked the mule between the ears knocking the mule
to its knees. The farmer ran up and shouted: "What did you do that for?" John J. responded: "I had
to get his attention!" Then John J. picked up the traces, chucked to the mule and away they went toward home.
I am not herein advocating this 2x4 method to gain the attention of your staffs however, unless you have their
attention little, if any, coaching will occur.
to
sit down with a staff member to discuss progress, performance, or problems on the job. We often believe that there
are too many "really important things" to be done. In reality, there are some of these crises that will
need immediate attention however, putting out fires is not a full time job.
related
attitudes that should have been established during training.