With Regards: Archives ~


With regard to... WARNINGS
--By Jerry Sikes, RRP/CHA

“So the blind will lead the blind, and the deaf shout
warnings to one another until their voices are lost.”
- Norman Mailer -

A couple of weekends ago Gerry and I drove from our home in Phoenix to the Red Rock Country that is Sedona. This must have been close to our 100th trip north to this fantastic venue and one we will never tire of. As we exited our driveway Gerry shouted ‘look out’ in reference to the landscape truck and trailer parked across the street at our neighbors house. Little did I know that this was only the beginning of the warnings I would be exposed this day.

We needed to stop by the resort before we hit the road for Sedona and as we traveled down Tatum Blvd. through Paradise Valley I noticed a sign which stated: ‘Speed Limit Electronically Enforced’ warning of the Radar Photo Car which lay in waiting to capture on film those who paid no heed. The next sign I noticed was a big orange diamond which informed: “Warning Workers Ahead” and sure enough we quickly came upon a group of men with orange shirts all wearing hard-hats. Two of these men were working on a large pothole, five were standing around the hole watching and another was sitting in the truck. About a half mile from the corner of Tatum and Lincoln was a sign which stated: “Red Light Camera In Use” indicating that if you get caught within the intersection with either a yellow or red light you get your picture taken just like the Radar Photo Car.

About 15 minutes at the resort and we were on the 101 going north and west to intersect with the 17. A few miles up 17 came one of my favorite signs: “Do Not Pick Up Hitchhikers” (this sign is just prior to passing two prisons). You can be sure that most heed that warning. A few miles on down the road and as it passes between two rocky peaks are another set of good signs: “Beware of Severe Cross Winds”. All in all on the trip up north we encountered over 70 signs with some kind or other of warning. Some we paid close attention to, others we heeded while others zoomed past us like we were setting still.  This was particularly true of the descent into the Verde Valley. As we progress through life we are exposed to all kinds of warnings and like those along the streets, roads, highways and byways we travel, we pay attention to some and just whiz on by others.

Warnings?

A Detective Story: A six story building constructed in 1970 was given an award in 1997 by ASHRAE for its healthy environment; however, in 1995 the HVAC system had been re-engineered to increase the supply of fresh air. By 1997, the year of its award, it was already a sick building. People in one end of the building were feeling ill and complaining periodically of chemical odor. A company was asked to look at the building, but it appeared to have no problems: they found consistently low counts of viable molds, total spores and atmospheric bacteria, and good temperature and relative humidity. They took samples indoors, outdoors, and in both the complaint areas and non-complaint areas. There was no visible mold growth anywhere, although MVOC concentrations were much higher in the complaint area. Then they inspected the HVAC system and found something that had been overlooked in previous building investigations: mist from a chillier tower that was being drawn into a principal air intake duct only 30' away, along with mist from a condensate pan beneath the chillier tower. The intake duct was damp; still, no mold growth was visible from the outside. When they opened up the ducts, however, they found mold, yeast and bacteria colonies inside- not on the duct surface, but on the joint adhesive. That was enough to explain the contaminated air inside. (One is reminded of the original incidence of Legionnaires’ disease, where the hotel's air intake was also located close to the cooling tower. The airborne bacteria from the condensate pan there were also sucked up by the air intake and delivered to the hotel guests inside.)

Hotels provide more than comfort for travelers: San Diego 7/19/1999

Visitors are getting more than they bargained for at some hotels and motels across the country. In addition to room service, cable television and luxurious suites, travelers may be exposing themselves poor indoor air quality.

The San Diego Union-Tribune recently conducted its own investigation of indoor air quality in nine hotels across the country. They used petri dishes, placed in three locations in the rooms and bathrooms, to measure bacteria and mold growth accumulated over a two-night stay.  Testing was done by Associated Analytical Laboratories, New York, which found that four hotels had higher bacteria counts in at least one dish than would normally be found in a typical suburban home. One of the biggest culprits of mold buildup is the vinyl wallpaper used to decorate many hotels. It is a preferred wall covering due to its luxurious appearance and durability, but it also traps moisture in the wall. Other causes of poor indoor air quality are inadequately maintained air-conditioning systems and the cleaning products or ozone devices some hotels use to remove smoke and musty smells. However, the Union-Tribune reports that the hotel industry is working to solve indoor air quality problems, spending $3.2 billion last year on renovation and remodeling projects.

April 1, 2002 -- A study by the American Hotel & Lodging Association showed that more than $68 million is spent annually by its members to mitigate problems caused by mold and mildew.

Jun. 13, 2002 -- Industrial hygiene experts have been called to the Jordan Grand Hotel at the Sunday River ski area in Newry Maine following an outbreak of mold inside the 4-year-old building, the resort said Wednesday. "We have some mold-related problems at the Jordan Grand Hotel," said Susan DuPlessis, a Sunday River spokeswoman. The Sunday River mold was found last month when workers were starting renovations on the hotel's steam room and discovered mold growing behind a wall, DuPlessis said. They recognized the potential for trouble and notified management. The Jordan Grand Hotel has 186 rooms, some of which are owned through timeshare arrangements, and a conference center. It is separate from the resort's older Grand Summit Resort Hotel.

July 26, 2002 -- A major Waikiki hotel builds a new $100 million tower. Shortly after opening, the hotel finds mold in the rooms, with a nasty smell. Experts tell the hotel it needs to correct a million-dollar construction and design problem.

The site was the U.S. Army's Hale Koa Hotel, next door, ironically enough, to Hilton Hawaiian Village. Earlier this week, Hilton removed all guests from rooms at its newly built 453-room Kalia Tower because mold was found in many of the rooms. Hilton came out with a public announcement and brought in experts to investigate. Details are sketchy, but Hilton's mold problem sounds similar to a mold outbreak that hit the Hale Koa seven years ago.

Feb. 18, 2004 -- Mold is ugly, damaging and hard to clean. But the fungus that invaded Hilton's Kalia Tower may not be as messy as the fight over who's to blame for its growth in the new Waikiki hotel high-rise. Last week Hilton Hotels Corp. unleashed a litany of construction defect claims against 18 firms and professionals who helped design and build the $95 million hotel tower completed in May 2001.

January 2004, ARDA’s Developments Magazine, the naked manager -- MOLD RUSH, Neil Hutchinson, RRP -- Mold. Just hearing the word can conjure up a slew of questions in one’s mind. Recently we encountered a mold problem at one of the (timeshare) resorts our company manages. A slow water leak had caused mold to grow in a pool house that had been closed for the winter season. It is safe to say, we have all encountered our fair share of the garden-variety mold, the kind you find on bread or cheese in your fridge. This, however, was our first encounter with the dreaded make-you-want-to-run-for-the-hills mold that has become the single largest cause of litigation in the United States over the past two years.

            NEXT WARNING

May 4, 2004, ARDA’s Convention and Expo, Las Vegas, Nevada -- 3:15 pm - 4:30 pm

  • Interactive Roundtable Session for Resort Management #2 – Lori Entwistle RRP General Manager Scottsdale Camelback Resort – MOLD – An emerging epidemic of litigation.

Warning!

Angels Camp, California 1997 -- 17.56.060 Transient occupancy tax applicable.

All time-share projects shall be subject to the provisions of the city's transient occupancy tax ordinance. For the purposes of this chapter, the rent deemed payable on account of time-share occupancy shall be the rental value of the unit or room(s) which accommodated such occupancy, which rental value shall be computed by determining the pro rata share of the total purchase price of the time-share right or entitlement (whether or not involving an estate or any ownership in real property) which share is allocable to the period of transient occupancy currently involved, and adding thereto the total applicable operating costs including, but not limited to, the applicable real and personal property taxes, plus the total amount of any and all fees, assessments, charges and expenses (not including the previously referred to taxes) charged by the operator as attributable to the time-share occupancy of the transient by whatever name such fees, assessments, charges or expenses may be denominated, whether occupying fee, management fee or like name or otherwise. In making the computation referred to above of the pro rata share of the total purchase price, in any case wherein the time-share right or entitlement is in perpetuity or for life or otherwise not for a definite or ascertainable term, such pro ration shall be made upon an assumed term of thirty years. (Ord. 356 §3, 1997)

December, 1998 State of Hawaii, Department of Taxation – Transient Accommodation Tax on Timeshare Occupancy… Effective January 1, 1999, Act 156, Session Laws of Hawaii 1998, provides that the transient accommodations tax is imposed on the occupant of a timeshare unit at the rate of 7.25 percent on the unit’s fair market rental value. The Legislature found that timeshare interval owners are similar to transient individuals occupying hotels for tax purposes.

February 2, 1999 Newport Beach, California Resolution No. 99__ A proposed resolution to establish the ad hoc committee on resort tax policies.  

BACKGROUND: In recent weeks, Council members have inquired about the manner in which the City levies its Uniform Transient Occupancy Tax or "TOT." Council Members have raised the following questions: Can the City collect TOT on "timeshare" or privately-owned resort units? If not, can the City determine another way to collect non-property tax revenue on these types of resort uses? What percentage of timeshare units is typically placed in a nightly rental pool and therefore subject to TOT? How can the City maximize TOT revenue from these nightly rental pool uses. Is the City's 30-day "maximum stay" definition of a transient (subject to transient taxation) appropriate? Can or should the 30-day definition be extended to 45 days or another period?

September 01, 1999 - Sharing Time in Vacation OwnershipMel Weinberger- Washington, D.C.: Having originally begun in Europe in the 1960s, the timesharing concept quickly attracted the attention of developers in the United States, many of which were operating under performing hotels or motels or unsuccessfully attempting to sell "whole" ownership condominium units. By further legally subdividing condominium units into 52 "unit weeks" or "intervals," such developers were often able to sell a unit in timeshare increments at a far greater aggregate profit than would have been realized through the sale of the "whole" unit to a single purchaser who received a recorded deed, title insurance, and other indicia of real property ownership. While the word "timesharing" normally conjures up images of tropical beaches and magnificent ski slopes, any property, no matter where it is located, can be sold on a fractional or timeshared basis, unless local law prohibits such use. Timesharing has typically been regarded as a vacation product targeted to the leisure traveler; some urban timeshare developers are also attracting businesses that must frequently procure hotel accommodations for their out-of-town visitors. Urban timeshare projects do face a unique set of legal and practical challenges, including the need to establish a consistent methodology for allocating taxes, utility costs, insurance premiums, and other amounts between the typically two or more separate uses of the single building in which the timeshare project is located. Furthermore, zoning and transient occupancy tax issues can dramatically affect a developer's plans to develop a timeshare project in a market that has experienced little, if any, timeshare development in the past.

August 11, 2003 INDIO, California The Desert Sun, By Xochitl Peña.  Land is currently being  cleared at Landmark Golf Club to make way for a 455-unit timeshare-like resort. City officials say it’s the first of its kind in Indio and will help make Indio a tourism destination. "It gives the city … another icon. Here’s a first class resort within the city of Indio," said Ken Weller, assistant city manager. He said the money expected from the transient occupancy tax would give the city a financial boost. City officials have projected making $15 million off the project from the tax over the first 10 years. While the project is referred to as a "timeshare" resort in city documents, city officials are quick to point out that it is not a traditional timeshare resort. Weller said people who buy into the company are able to use any of the company’s resorts located nationwide. "It’s not a typical timeshare where you get a two-week stay. And it’s not considered a hotel. It is a resort and they are homes, people are coming in and out on a per night (basis)," Weller said. Based on the occupancy history with other resorts, Trendwest, the marketing company that helps develop the resorts, anticipates an occupancy rate of 75 percent or more over the first 15 years. Since the project is not technically a hotel, it is not obligated to pay the tax. However, under an agreement with the city, it will pay the tax and officials are excited about the extra revenue. "The kicker to the whole deal is the applicant is not obligated under (transient occupancy tax), under law, and this is something where they came to us and said we’re willing to pay you TOT," Mayor Mike Wilson said. The city, however, will reimburse WorldMark, which will own and operate the resort, 45 percent of the tax revenues collected for the first 10 years.

NEXT WARNINGS

May 4, 2004, ARDA’s Convention and Expo, Las Vegas, Nevada

  • Straight Talk From State Regulators 1 - 1:30 – 2:45 pm
  • State Legislative Committee Meeting - 3:15 pm - 4:30 pm

May 5, 2004, ARDA’s Convention and Expo, Las Vegas, Nevada

  • Straight Talk From State Regulators 2 - 9:30 – 10:45 am

FINAL THOUGHT

As we move through our daily activities we encounter many warnings. Some we choose to heed and others we choose to ignore.  Most often we just go about our business with the sure feeling that the warning doesn’t apply to us. Not long ago I received a wakeup call in my daily mail. It was a picture of me behind the wheel of my pickup as I sped by the Radar Photo Car. Not heeding that warning cost me a $170 fine and 7 hours at driving school to keep the points off my driving record. Needless to say I have been more aware of their hiding places and have begun to realize that I don’t have to get wherever I am going that quick.

About 20 years ago I was involved in the development of a Hampton Inn just east of the Daytona International Speedway in Daytona Beach, Florida. The structure was almost finished when they delivered the drywall on pallets in anticipation of the hangers beginning to install it within the next few days.  That drywall sat outside for a few days with some blue tarps loosely thrown over the stacks. Before the hangers were able to get started we had three days of heavy wind and rain.  After the rain had stopped and the sun returned the drywall was uncovered and allowed to dry out for about a week. Construction proceeded and it was about 3 months later when we began to install the furniture that we began to smell that rank odor. Before it was over we had to tear everything out of the resort all the way down to the steel and start over again.  One would think that after an experience such as that additional warnings would not be necessary.

A few weeks ago I had a discussion with a very prominent individual in the Timeshare / Vacation Ownership business. The subject of that discussion was our mutual fear that the farther the industry moves away from timesharing as a real estate entity the higher the risk becomes that we will lose our best arguments against the transient occupancy tax.  I believe that the Trendwest / Indio deal is a warning sign about two thousand feet high and a mile wide.  That’s not one we can just whiz past or afford to ignore.

A few million here and a few million there and we will be talking about real money… 


Jerry Sikes, RRP / CHA, is President of Professional Resort Operators, Inc., Scottsdale, Arizona. He has over 35 years in the Hospitality Industry / over 25 years in Timesharing, and is the current Co-Chairman of ARDA Arizona as well as Chairman of the Arizona Timeshare Management Association.

Jerry is a frequent guest speaker regionally and nationally on all aspects of Timeshare Management and a frequent contributor of articles for industry publications. He writes informative and easy to read weekly columns on the business of properly managing resorts and people, and on other issues of interest to the industry.
READ THE COLUMN
Email:
boyjerry@cox.net
Web site:
http://www.protimeshare.com

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