Press Release: SilverStream Software, Inc.
November 13, 2001
BILLERICA, MA -- SilverStream Software, Inc. (Nasdaq: SSSW) yesterday announced that Owner Services, Inc., an innovative
provider of eBusiness solutions to the hospitality industry, has successfully implemented its Vacation Ownership
Online Community System (OCS) for Shell Vacations, LLC, one of the nation's largest independent vacation ownership
operators, using the SilverStream eXtend Application Server.
Developed entirely on SilverStream eXtend software, the OCS delivers a comprehensive eCRM platform enabling Shell
Vacations Club (http://www.shellvacationsclub.com) to better serve
its close to 60,000 owner/members with features and functionality such as:
``The development of the Shell Vacations Club Web site by Owner Services, Inc. is a pivotal element of Shell's
strategic plan to leverage the Web to expand our distribution channels electronically,'' said Simon Crawford-Welch,
Shell Vacations LLC's executive vice president of sales and marketing. ``Because Owner Services exceeded our expectations
on both the Web site design and implementation, we have now made them an integral partner in both the formulation
and implementation of our electronic media strategy moving forward.''
Owner Services leveraged the full potential of the SilverStream eXtend Application Server to develop a robust set
of supporting features and functionality, including:
-- Email Notification Engine
-- Contact Management Engine
-- WYSIWYG Content Management Capabilities
-- Special Packages and Promotions
-- Online Reservation Requests
-- Third Party Marketing Promotions
-- Testimonials
-- News Updates, Press Releases etc.
-- Partner Spotlight
-- Videos and Virtual Tours
-- Security
Paul Heath, president and founder of Owner Services, Inc. credited SilverStream's ability to create a framework
that allows Shell Vacations to integrate customer service, sales and marketing activities into a centralized, Web-enabled
database.
``This system forms the foundation for building out the rest of the major functionality required for effectively
managing a large customer base, providing best-of-breed service and generating new business,'' Heath said. ``SilverStream's
strong back-end capabilities have enabled real-time integration with our AS/400 legacy systems, as well as rapid
implementation of complex business rules to support operations.''
``SilverStream is committed to enabling companies like Owner Services and Shell Vacations to rapidly leverage the
Web to meet business objectives,'' said Eric Lien, vice president of global marketing for SilverStream Software.
``SilverStream eXtend enables these organizations to create powerful Web-based applications that improve customer
experiences and generate profitable customer relationships.''
About Shell Vacations, LLC
With nine Off-Site Preview Centers and 14 resorts located in Hawaii, California, Arizona, and Canada, Shell Vacations
LLC is one of the nation's largest independent vacation ownership operators serving close to 60,000 owner/members.
The company is expected to reach annual net vacation ownership sales in excess of $100 million in 2001. For more
information, please visit http://www.shellvacationsclub.com
About Owner Services, Inc
Owner Services, Inc (``OSI'') is headquartered in the Dallas/Fort Worth metroplex and specializes in architecting
and implementing solutions for complex operational problems. Combining the talents of Business Analysis, Database
Design, N-tier Systems Architecture, Software development, and utilizing best-of-breed software tools, time to
market is rapidly reduced.
For the past 15 years, the principals at OSI have successfully implemented mission-critical systems at Fortune
500 and Multi-National Corporations. OSI is a SilverStream (Nasdaq: SSSW) ISV Partner. More information is available
at : http://www.ownerservices.com/.
About SilverStream eXtend
SilverStream eXtend is the first comprehensive, integrated services environment that simplifies and accelerates
the creation and delivery of services-oriented applications. The SilverStream eXtend product suite features a high-performance,
Web Services-based engine and leverages SilverStream eXtend Composer to create Web Services from scratch or from
any existing back-end system or data source. In addition, SilverStream eXtend Director delivers Web Services to
the people and systems that need them, regardless of the device. SilverStream eXtend also runs on leading J2EE
application servers, including the SilverStream eXtend Application Server, making it the most comprehensive product
line for J2EE and Web Services-based applications. For more information, please visit: http://www.silverstream.com/extend.
About SilverStream Software, Inc.
SilverStream Software, Inc. (Nasdaq: SSSW) provides the first comprehensive integrated services environment to
simplify and accelerate the development of sophisticated business applications. SilverStream's proven technology
is based on the best of Java, XML, and Web services, and enables businesses to unlock the potential of existing
systems and rapidly deliver business applications to the Web. SilverStream powers business operations for more
than 1,500 customers worldwide including Amerisure Insurance, Home Depot, the Chicago Stock Exchange, Samsung Electronics,
Sears and US Cellular. SilverStream's worldwide partner network includes system integrators, independent software
vendors, application service providers and other strategic partners such as Cap Gemini Ernst & Young, Compaq,
Deloitte & Touche, Hewlett Packard, IBM, Intel, Mercury Interactive, Microsoft, Oracle and Sun Microsystems.
SilverStream Software is headquartered in Billerica, Mass. with offices throughout the world. For more information,
please visit http://www.silverstream.com.
SilverStream is a registered trademark and SilverStream eXtend is a trademark of SilverStream Software, Inc.
All other names are trademarks or registered trademarks of their respective owners.
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Contact:
Sarah Mees
SilverStream Software, Inc.
978-262-3297
smees@silverstream.com
or
Jennifer Meyer
PAN Communications
978-474-1900
jmeyer@pancomm.com