Press Release
November 6, 2001
Fort Worth, TX -- HotelTraining.com announced yesterday that Gålå Hotels of Norway has selected the
company to provide Internet Based Training for reservations to their hotels and resorts. The signing of an agreement
to provide Internet Based Training for Gålå High Mountain Resort Hotel & Chalets in Norway marks
the entry of HotelTraining.com into the European market place. Gålå currently operates seven properties
in Norway comprised of resort hotels, cottages and historical chalets.
HotelTraining.com introduced the first reservation sales training program designed specifically for delivery via
the Internet in August 1998. Since that date, the company has provided reservations training predominately to hotels
and reservations centers in the United States, Australia and Asia.
The STAR (Sales Training for Agents in Reservations) Workshop is more effective and less expensive than traditional
seminar style training programs. The workshop trains agents to sell a reservation using an easy and enjoyable interactive
format that includes text, animation, and audio. Instant feed back on performance is provided by way of multiple
choice and fill-in-the-blank answers and tracking as well as quality assurance shops. All reporting, including
audio, can be deposited on the web site for client review 24 hours a day 7 days a week. Constant and consistent
delivery of training materials using an interactive format with audio enhances learning and improves retention
by as much as 60% over traditional seminar style programs. Interactive review sessions provide positive re-enforcement
for correct answers as well as hints to help guide the participant when incorrect answers are given.
Jay Delerno, President of HotelTraining.com, said “The traditional on-site reservations training seminars have
become too expensive for most hotels when you consider the turnover rate in reservations”. Moreover, the thousands
of dollars spent for on-site training are inefficient and often ineffective. He went on to say, “On-site training
is a one-time event. With access to Internet Based Training, employees can access our workshop 24 hours a day 7
days a week. They can work at their own pace and revisit our STAR training program as frequently as they wish and
monthly fees for a hotel with 150-250 rooms is less than half the cost of a 2 day on-site program.
HotelTraining.com also develops private label and custom training to be hosted on its web site, which are available
to clients through restricted password access. HotelTraining.com currently provides private label and custom training
to over fifteen thousand {15,000} hotels and seventeen Central Reservations Offices worldwide. By the end of 2001
some custom training will be available in four languages. HotelTraining.com clients include such outstanding companies
as Marriott, SRS-WORLD HOTELS, WorldRes.com and TRUST International.
For additional information regarding the STAR Workshop and STAR guarantee, complimentary access to the full STAR
Workshop, or access to a sample custom training tutorial please contact the company at the e-mail address or telephone
number below. A free sampling of the STAR Workshop, GRAND Guest Service Workshop is currently available on the
company's web site, http://www.hoteltraining.com/. A free sampling
and full Sales and Catering Workshop will be available in December of this year.
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Contact:
Mr. Jay Delerno Phone: +1 817 283-7685 E-mail: sales@hoteltraining.com http://www.hoteltraining.com/