Press Release: 1800USAHotels.com
February 21, 2001
MAHWAH, NJ -- 1800USAHotels.com, a leader in global discount hotel reservations, yesterday announced the launch
of Direct Agent -- an online solution that provides real time customer service, via instant chat, to travelers
worldwide.
Using Direct Agent, 1800USAHotels.com will now be able to offer its customers live online customer service through
text-based chat and, soon, voice over IP (VoIP) functionality. With more and more Web users requesting live online
customer service, 1800USAHotels.com sees this as an opportunity to maintain the highest-quality service through
multiple communication methods.
Direct Agent has enhanced the communication between 1800USAHotels.com and their customers, whether they rely on
email, real-time interaction or telephone support to communicate. As critical components of any e-commerce application,
Direct Agent enables 1800USAHotels.com to maximize online revenues, improve service levels and earn customer loyalty
while, at the same time, reducing the costs of managing their total customer service solution.
Direct Agent is strategically placed throughout the 1800USAHotels.com website as a supplement to its Instant Call
button which is also accessible throughout the site. Users simply click the Live Help button for instant ``real-time''
customer service.
About 1800USAHotels.com
1 800 USA Hotels is a leader in worldwide discount hotel and travel reservations. With our cutting-edge, interactive
online booking engine, we offer incredible savings at over 15,000 worldwide hotels in 1,500 cities and 140 countries.
With more than 200,000 members, 1800USAHotels.com generates over $70 million in annual revenue, or approximately
1 million rooms per year. 1800USAHotels.com strives to fulfill the needs of both business and leisure travelers,
providing discount hotels, discount rental cars and discount resorts. Through its strategic partnership with VTS
Travel Enterprises, Inc., the nation's tenth largest travel management company, 1800USAHotels.com is able to provide
air, cruises, vacation packages, spas, bed & breakfasts and more.
SOURCE: 1800USAHotels.com