Press Release: Epicor Software Corporation
April 24, 2001
IRVINE, CA -- Epicor Software Corporation (Nasdaq: EPIC), a leading provider of integrated enterprise and eBusiness
software exclusively for midmarket companies, yesterday announced that Tauck World Discovery, a leading upscale
tour operator, is implementing the ``e by Epicor'' suite to automate its front and back office business operations.
Epicor will provide Tauck with an integrated solution that allows for smooth transfers of information throughout
the company to help ensure it maintains its stated 98% customer satisfaction rate.
Founded in 1925, Tauck World Discovery is a family-run travel company specializing in small-ship, jet, helicopter,
rail and land vacations to destinations worldwide. The company's passion for creating enriching travel experiences
has led to numerous awards and accolades. In September 2000, the readers of Travel & Leisure voted Tauck ``World's
Best Tour Operator and Safari Outfitter.'' The company has also received the prestigious ``Best Customer Satisfaction''
award from the Automobile Association of America (AAA) in 1997, 1998, 1999 and 2000.
Part of Tauck's success comes from providing excellent customer service from the first call to inquire about a
tour, to the journey itself. Tauck will implement the integrated e by Epicor solution including Epicor eFrontOffice,
eBackOffice and eIntelligence components to automate its call center, streamline its accounting functionality,
market more effectively to its customer base and to analyze and breakdown business data for better decision-making.
These new systems are being implemented to help the company continue its high customer satisfaction rate.
``Since the real product in the travel industry boils down to the customer experience, it is a critical success
factor to have a system that supports a high level of customer service,'' said Peter Figliolia, controller at Tauck
World Discovery. ``Epicor's integrated solution will allow our company to continue to provide consistent quality
service to our customers by linking our call center data to the rest of our systems including reservations and
accounting.''
``Tauck World Discovery is a perfect example of how midmarket companies can leverage e by Epicor to support their
commitment to customer service,'' said John Hiraoka, senior vice president of marketing and business development
for Epicor. ``Our fully integrated, end-to-end enterprise solution allows companies to make the most of their customer
information, ultimately benefiting the customer through more tailored levels of service.''
About Epicor Software Corporation
Founded in 1984, Epicor is a leading provider of integrated enterprise and eBusiness software solutions exclusively
for midmarket companies, with more than 30,000 customers worldwide. Epicor helps businesses around the world build
eBusiness into their entire organization by integrating their systems and operations with the Internet to focus
their entire enterprise on their customers. By integrating leading edge eBusiness applications with advanced front
office customer relationship management (CRM) applications and proven back office ERP applications, Epicor provides
midmarket companies with the complete solution they need to compete in the new Internet economy. Epicor is headquartered
at 195 Technology Drive, Irvine, California, 92618, and the main phone is (949) 585-4000. More information about
Epicor, its products and services is available at www.epicor.com.
Epicor is a trademark of Epicor Software Corporation. All other trademarks referenced are the property of their
respective owners. The product and service offerings depicted in this document are produced by Epicor Software
Corporation.
SOURCE: Epicor Software Corporation