Company Press Release
July 27, 2000
VANCOUVER, BRITISH COLUMBIA -- Pivotal Corporation (Nasdaq NM: PVTL) yesterday announced that Intrawest Corporation
(NYSE: IDR; TSE: ITW), the leading developer and operator of village-centered resorts across North America, has
selected the Pivotal eRelationship 2000 and Pivotal eSelling 2000 demand chain network solutions. These Microsoft-based
solutions will power Intrawest's new Web destination and revolutionize the leisure industry by offering personalized
vacation-planning, reservations and customer relationship management.
``Intrawest is taking the art of exceptional customer service to the next level through the powerhouse technology
combination of Pivotal and Microsoft,'' said Daniel Jarvis, executive vice president and chief financial officer,
Intrawest. ``Working with Pivotal, we will obtain an enterprise-wide view of our customers that will enable us
to intelligently service our vast, worldwide customer base on the Internet and on the ground. We expect to increase
loyalty, satisfaction and operational efficiencies.''
Intrawest will leverage Pivotal's solutions to fulfill its corporate-wide mission to deliver the industry's highest
caliber of customer service in person and over the Internet. The company's innovative strategy will empower customers
with Web self-service and employees with real-time Internet collaboration. Visitors to Intrawest's interactive
Web site will be able to book vacations and receive personalized recommendations on every aspect of holiday planning
including accommodations, ski and golf packages, holiday programs and special promotions. With a company-wide view
of every guest, the implementation of this strategy will transcend the Internet to also impact the direct, on-the-ground
guest service.
According to Norm Francis, president and CEO, Pivotal, ``This project represents a significant milestone in Pivotal's
evolution to provide XML-based demand chain networks that unify Internet commerce, customer relationship management,
and eSelling. Intrawest is a world leader with a commitment to continually raising the bar for customer service
in its industry. Intrawest symbolizes a new generation of large-enterprise companies that are forging new territory
using the compelling Internet capabilities of Pivotal and Microsoft to service their customers.''
The Intrawest initiative demonstrates the market momentum for Pivotal's demand chain network solutions. Pivotal
is uniquely positioned to provide a comprehensive demand chain infrastructure for managing customers with speed
and efficiency.
According to Dr. Matthew Dunn, senior vice president and chief information officer for Intrawest, ``The combination
of Pivotal and Microsoft will give us the power to personally engage our guests over the Internet and provide a
level of service that is unmatched in our industry. This initiative will catapult Intrawest to a new level of eBusiness
with the goal of precisely matching the right guests with the right services.''
Stan Julien, director of customer and knowledge management strategy, Microsoft Corporation [NasdaqNM:MSFT - news],
stated, ``Pivotal and Microsoft are an exceptional combination that is powering a new generation of enterprise
solutions to meet the needs of world-class companies such as Intrawest. Together Pivotal and Microsoft will provide
Intrawest with an Internet solution that will raise the standard for personalized Web customer service and eSelling
worldwide.''
About Intrawest Corporation
Intrawest is the leading developer and operator of village-centered resorts across North America. The company owns
ten mountain resorts, including Whistler/Blackcomb, North America's most popular mountain resort. Intrawest also
owns Sandestin Golf and Beach Resort in Florida and has a premier vacation ownership business, Club Intrawest.
The company has a significant investment in Compagnie des Alpes, the largest ski company in the world in terms
of skier visits and a 45% interest in Alpine Helicopters Ltd., owner of the largest heli-skiing operation in the
world. Intrawest Corporation's shares are listed on the New York (IDR) and Toronto (ITW) stock exchanges. The company
is headquartered in Vancouver, British Columbia and is located online at www.intrawest.com .
The statements which are not historical facts contained in this release are forward-looking statements that involve
risks and uncertainties. Intrawest's actual results could differ materially from those expressed or implied by
such forward-looking statements. Factors that could cause or contribute to such differences include, but are not
limited to, seasonality, weather conditions, competition, general economic conditions, currency fluctuations and
other risks detailed in the company's filings with the U.S. Securities and Exchange Commission.
About Pivotal Corporation
Pivotal Corporation enables large and medium-sized businesses worldwide to make, serve, and manage customers with
superior speed and efficiency by providing XML-based demand chain networks that deliver personalized customer experiences
across every touch point in real-time. These networks unify Internet commerce, CRM, eSelling, and wireless technologies
to manage collaborative relationships between customers, business partners, and employees; guide intelligent commerce
transactions across multiple channels; seamlessly integrate the demand chain with the supply chain; and fully exploit
Microsoft platform standards.
Pivotal solutions are sold in 35 countries and are available in English, French, German, Spanish, Portuguese, Swedish,
Japanese and Chinese. Pivotal's worldwide customer base includes more than 1000 organizations in traditional, commercial
and public market sectors and the new digital economy, including KPMG, Intrawest Corporation, Goldman Sachs, Emerson
Electric, US Filter, Ericsson, Nissan Motor Corp., HarperCollins Publishers, Qiagen Inc., Deutsche Bank, Trader.com,
Southern Company, Lucent Technologies, Inc., NEC, Deloitte & Touche, Principal Financial Group and Red Cross
Australia.
Pivotal is a public company traded on the NASDAQ under the symbol ``PVTL'' and can be found on the Web at http://www.pivotal.com.
Forward Looking Statements
This press release contains forward-looking statements regarding the anticipated impact of Intrawest's Internet
initiative, which will use Pivotal's eRelationship 2000 and eSelling 2000 products, on the leisure industry, Intrawest's
anticipated increase in customer loyalty, customer satisfaction and operational efficiencies as a result of the
initiative, and the anticipated timing of the launch of Intrawest's new Internet initiative. Actual results could
differ materially from those anticipated in these statements based upon a number of factors including dependence
on the continued interest, cooperation and performance of Microsoft, the risks involved in developing software
solutions and integrating them with third-party software and services, the possibility that competitors will introduce
new and improved products and services and the need to compete successfully with existing and new products and
services offered by competitors. Pivotal undertakes no responsibility to update forward-looking statements if circumstances
or management's projections, beliefs of opinions change.
(c) 2000 Pivotal Corporation. All rights reserved. Pivotal, Pivotal eRelationship 2000, Pivotal eSelling 2000 are
trademarks and/or registered trademarks of Pivotal Corporation. Microsoft, Windows, Windows 2000, Windows NT, and
BackOffice are trademarks and/or registered trademarks of Microsoft Corporation in the United States and/or other
countries. All other trade names mentioned are trademarks and/or registered trademarks of their respective owners.
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Contact:
Pivotal Corporation
Jacqueline Voci
Press Contact
(604) 904-5923
Email: jvoci@pivotal.com
Website: www.pivotal.com
or
Intrawest Corporation
Kristin Dattani
(604) 623-6620
Email: kdattani@intrawest.com
Website: www.intrawest.com