Company Press Release: Cendant Corporation
January 7, 2000
NEW YORK, NY -- Cendant Corporation (NYSE: CD) yesterday announced it has named Douglas L. Patterson as president
and CEO of its Welcome Wagon/Getting to Know You (GETKO) subsidiary. He succeeds Joel Zychik who has left the Company
to pursue other opportunities. Patterson, formerly executive vice president of Cendant Telecommunications and Call
Centers, will report to Richard A. Smith, chairman and CEO of Cendant's Real Estate Division.
``With ten years of experience at Cendant and its predecessor HFS, Doug Patterson clearly understands our business
and will help to fully integrate Welcome Wagon/GETKO within the Company's Real Estate Division. Doug's technological
savvy and operational expertise will prove to be tremendous assets as we execute our off-line/online real estate
strategy,'' said Smith.
Among other achievements, Patterson led the establishment of a new multi- business call center in St. John, New
Brunswick Canada that employs over 750. He recently concluded negotiations to open a second Canadian call center
in Fredericton that will employ over 200 people by mid 2000. Patterson also forged an agreement with the Irish
government to establish an 110,000 square foot, 1,000-position call center in Cork.
Patterson received a BBA in Accounting from the University of Georgia and a MBA from Mercer University. He resides
in Mountain Lakes, New Jersey with his wife and two children.
Guy Gray, senior vice president of Cendant Telecommunications, will assume Patterson's responsibility for the Company's
Call Center Operations, which includes 50 call centers and approximately 15,000 employees. Gray will now report
to Thomas D. Christopoul, who today was named executive vice president, Corporate Services. Christopoul will add
this responsibility to his existing accountabilities of human resources, facilities and corporate real estate across
Cendant.
During his three years at Cendant, Gray has helped to triple Preferred Alliance revenues associated with telecommunications
programs. Additionally, he has lead the deployment of key technologies in the Call Center environment including
GeoTel real time call routing and NICE automated call recording.
Gray received a BBA in Finance from the University of Massachusetts and a MBA from the University of Georgia. He
resides in Randolph, New Jersey with his wife Laura and three children.
Founded in 1929, Welcome Wagon/GETKO has helped more than 25 million families settle into communities throughout
the United States. The company introduces approximately 60,000 local independent businesses to new homeowners in
48 states annually.
Cendant Corporation is a global provider of consumer and business services. The Company's core competencies include
building franchise systems, providing outsourcing solutions and direct marketing. As a franchisor, Cendant is among
the world's leading franchisors of hotels, rental car agencies, tax preparation services and real estate brokerage
offices. The Company's real estate-related operations also include Welcome Wagon/GETKO and CompleteHome.com, the
Company's residential real estate services portal on the Internet. As a provider of outsourcing solutions, Cendant
is the world's largest vacation exchange service, a major provider of mortgage services to consumers and the global
leader in employee relocation. In direct marketing, Cendant provides access to insurance, travel, shopping, auto,
and other services primarily to customers of its affinity partners. Other business units include NCP, the UK's
largest private car park operator, and Wizcom, an information technology services provider. Headquartered in New
York, NY, the Company has approximately 30,000 employees and operates in over 100 countries.
More information about Cendant, its companies, brands and current SEC filings may be obtained by visiting the Company's
Web site at http://www.Cendant.com or by calling 877-4INFO-CD (877-446-3623).
SOURCE: Cendant Corporation