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Press Release: Dell Inc.
July 27, 2005
MEXICO CITY -- Dell (NASDAQ:DELL) was selected by Royal Resorts, a vacation club ownership resort, as its technology
partner to centralize its global IT operations and implement the latest technologies to provide faster, more reliable
service to its members.
Royal Resorts has implemented Dell PowerEdge servers, a Dell/EMC storage area network (SAN), PowerVault network
attached storage (NAS) and Tape Library products, OptiPlex desktops and services as part of this initiative, to
achieve better flexibility and security capabilities from standardized technology.
The data centralization project was driven from the need to consolidate and centralize the IT infrastructure that
supports its resorts throughout Mexico and the Caribbean. By updating its systems and selecting Dell as its corporate
standard, Royal Resorts built a more efficient and secure network.
Following a comprehensive analysis of technology providers, Royal Resorts selected Dell based on its previous experience,
the company's quality of service and best-value proposition:
"To be competitive in the hospitality industry, we must deploy technology that enables us to differentiate
and constantly improve our level of service, while remaining cost-competitive -- from tracking members' vacation
ownership contracts and reservations to maintaining precise accounting information," said Ed Klein, CIO, Royal
Resorts. "Standardizing on Dell products has enabled us to improve the speed and accuracy of maintaining the
information required to provide the greatest level of service to our members and guests. In addition, this partnership
has helped us make dramatic improvements to our data integration, business intelligence and back-office systems."
Royal Resorts has implemented Dell PowerEdge 1850, 2850 and 6650 servers running Microsoft Server 2003, a 2.3 terabyte
Dell/EMC CX300 SAN, Power Vault 775 and 132T OptiPlex GX280 desktops, and UltraSharp LCD monitors to for an end-to-end
standards-based infrastructure.
To reduce costs through improved management and increase productivity through ease of use, Royal Resorts implemented
Active Directory on the enterprise systems as well as Microsoft Exchange 2003, an updated Microsoft Cluster SQL
database platform and a Veritas Backup solution. The Dell-based network allows Royal Resorts to quickly process
business transactions, maintain accounting and tax data, and ultimately, to provide better service to its more
than 60,000 members.
In addition to standardizing on Dell products, the company selected several Dell services, including Professional
Services and Gold Support. Royal Resorts and Dell Professional Services worked together to design a scalable and
robust architecture that included detailed design documentation, a comprehensive validation strategy and a mature
deployment plan. Dell Professional Services successfully managed the entire server and network implementation and
migration, in addition to training the IT staff. Royal Resorts also selected Dell Gold Support to provide 24x7
technical assistance for all of its servers and desktops.
"Standards-based technology is being deployed more and more for business-critical enterprise platforms in
leading companies like Royal Resorts," said Jose Luis Garcia, Dell Mexico general manager. "These customers
recognize that standardized technologies enable them to be cost and performance competitive for their customers,
and Dell is committed to delivering the highest-quality systems and services to meet these business goals."
About Royal Resorts
Founded in 1975 in Cancun, Royal Resorts is a pioneer in Mexican tourism and the international vacation ownership
industry. The company has grown with Cancun, the country's first and most successful master-planned destination.
It opened its first resort in 1978 and now has five beachfront resorts with five-star ratings. Furthermore, Royal
Resorts is one of the city's three largest employers and has a workforce currently standing at 2,408 employees.
Royal Resorts recently expanded its resort operations to the area south of Cancun known as the Riviera Maya. Construction
work is underway at The Royal Haciendas Resort in Moxche Beach & Golf Village and the first 55 vacation villas
will be ready for occupation in the summer of 2006.
The company also manages El Castellano Hotel in Merida, Yucatan, Mexico, The Sea Aquarium Resort on the island
of Curacao, and the Pelican Resort Club on St. Maarten, Netherlands Antilles.
Royal Resorts has over 75,000 members from 51 countries and independent surveys report a 98 percent member satisfaction
rate, one of the highest ratings received in the vacation ownership industry worldwide. It has received numerous
accolades including the coveted Five Star Award, given by Interval International (www.intervalworld.com) every
year since the award's inception in 1984.
About Dell
Dell Inc. (NASDAQ:DELL) is a trusted and diversified information-technology supplier and partner, and sells a comprehensive
portfolio of products and services directly to customers worldwide. Dell, recognized by Fortune magazine as America's
most admired company and No. 3 globally, designs, builds and delivers innovative, tailored systems that provide
customers with exceptional value. Company revenue for the past four quarters was $51.1 billion. For more information
about Dell and its products and services, visit www.dell.com.
Dell is a trademark of Dell Inc.
Dell disclaims any proprietary interest in the marks and names of others.
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Contact:
Dell Inc., Round Rock
Media Contact:
Wendy Giever, 512-728-6442
Wendy_giever@dell.com
Source: Dell Inc.