Press Release: Rosenbluth International
September 17, 2002
PHILADELPHIA, PA -- In response to recent changes in fare and fare rules imposed by the airlines - and in anticipation
of future changes to come, as the airline community wrestles with its distribution model - Rosenbluth International
today announced the release of SmartTicket.
SmartTicket is a fully automated service that will review all user PNRs housed in Rosenbluth's comprehensive data
warehouse and send alerts to travelers advising them of conditions that may impact reservations they have made,
such as impending non-refundable ticket expiration. Designed to address both today's fare issues as well as future
conditions, SmartTicket provides Rosenbluth clients greater visibility into the effects of non-refundable ticket
commitments and fare changes on their overall travel program, and enables them to act more efficiently as a result.
SmartTicket works off of existing Rosenbluth technology, utilizing the capabilities of the company's Global Data
Warehouse and powerful mid-office technology, ResMonitorSuite. Because of this, development of the offering has
been accelerated - the service will be available to Rosenbluth clients in the beginning of October. SmartTicket
requires very little implementation time and is highly flexible, allowing for quick updates in response to new
fare conditions that may arise at any time in today's unpredictable fare environment. In addition, along with ResMonitorSuite,
SmartTicket enables Rosenbluth associates to leverage non-refundable ticket information as a seamless element of
the Company's overall customer relationship management solution.
Believing that the non-refundable ticket policy change is the first of many conditions likely to be implemented
by the airlines, Rosenbluth's Chief Information Officer John Dabek said, "Rosenbluth International's SmartTicket
solution is designed to enable us to proactively address changes in airline fare and fare rule policies, both today
and in the future. This allows Rosenbluth to quickly adapt and inform the traveler community of the impact these
changes will have on their particular trips and overall travel programs."
SmartTicket is fully automated and, like many other Rosenbluth solutions, makes full use of Rosenbluth's robust
data warehouse. SmartTicket is also integrated with Rosenbluth's existing e-ticket tracking and ticket bank solutions.
The solution is invoked immediately upon the ticketing of a transaction, and applies to all transactions, whether
electronically or telephonically booked.
About Rosenbluth International
Rosenbluth International, headquartered in Philadelphia, Pa., is one of the largest privately held companies in
the world. Rosenbluth International provides comprehensive corporate travel management services worldwide. With
annual sales in excess of 3.5 billion USD and over 5,000 associates, Rosenbluth International operates in 56 countries.
Founded in 1892 and recognized as a leader in integrated information management, Rosenbluth International continues
to develop innovative business applications and integrated systems which enable it to provide highly personalized
service to its clients. The travel management company has also been ranked among FORTUNE Magazine's 100 Best Companies
to Work for in America. Visit us at http://www.rosenbluth.com
Look for Chairman and CEO Hal Rosenbluth's book, The Customer Comes Second, Put Your People First and Watch 'Em
Kick Butt, in bookstores everywhere across the United States. The Customer Comes Second outlines Rosenbluth International's
vision for delivering the ultimate service to its clients. Specifically geared to show business leaders the most
sustainable and attainable road to profitability, the book is an excellent resource for companies, executives and
human resources professionals in all industries.
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Contact:
Sloane & Company, New York
John Hartz, 212/446-1872
jhartz@sloanepr.com
Source: Rosenbluth International